Our goal is to make finding answers to your questions simple, which is why we use an FAQ system. In the case that you cannot find the answer you are looking for here, please submit a support ticket at our Help Desk and we will connect you directly with out Support Team.
We are now located in Miami Gardens, FL
Yes, our customers are more than welcome in our HQ. Our office is located at 15705 NW 13th Ave, Miami, FL 33169. Please bring proof of purchase and the device if you are coming in for tech support.
There are many ways to get in touch with us! For tech support, you can open a ticket through our Help Desk, or you can look for an answer in our FAQs or our Community Forums. To get in touch directly with our support team, e-mail [email protected]
At Matricom we provide the Android community with the most reliable support, the latest software, and the best hardware in the market.
Contact us at [email protected] for more information.
We provide a 1 year warranty on our products, to read the warranty, you can click here. You can also open a ticket at our Help Desk for information about a return, repair, or any product warranty related questions.
Matricom is the manufacturer of their devices. We do not install any add-ons or any plugins on our devices. In fact, we sell our devices brand new.
You can find firmware update files here on our support page, with the corresponding product.
The OmniStick can be updated using the USB Burning Tool. The OmniStick comes with a MicroUSB power wire, which can also be used to update the device’s firmware.
To update the firmware, load the firmware IMG file into the USB Burning Tool and click “Start”, hold down the reset button on the OmniStick (the tiny hole on the OmniStick has a reset button hidden). While holding the reset button, plug the OmniStick into your PC. The update process will begin automatically. Once it’s complete you can disconnect the stick and use it on your television with the new firmware.
Firmware options for the OmniStick S8X are currently in development. Please check back later as we have a lot of different firmware options being made for this device.
Complete the 2.2.1 manual firmware reflash on your G-Box Q2 using an SD card.
What You Need
Instructions
Required for this process:
By clicking on the link below you will begin the download of the latest G-Box Q2 firmware!
Once you have downloaded, unzip the folder and paste the 4 files onto your empty SD card.
*Note: there must not be any other files on the SD card
After you have placed the files onto your SD card, you will begin the toothpick method.
This process should take roughly 20-30 seconds to complete. The reset is done when your screen changes.
Watch this video of the reset process here, or if you have any questions, contact us.
Arc is an innovative smart home solution. It has five unique features that make Arc an asset to your home. Its main function is its smart hub and its ability to monitor you energy consumption by the dollar amount. It has a built-in router with network protection tools to protect you from viruses and cyber attacks. Arc also features an entertainment package with over 1000s of sources of TV, movies, live TV and global channels.
Yes, Arc does contain an instruction manual inside.
No, you do not need a smart TV to use Arc. A television set or monitor with an HDMI input will work.
Yes, Arc will receive OTA Updates, otherwise known as Over-The-Air Updates. When it is time to update the device, you will be notified via Arc to let you know it’s time to update the unit. Updates can range from simple bug fixes to security updates and patches.
Yes, Arc will function properly anywhere in the world, but users should keep in mind about their home’s electrical power outlet differences. Some users may need to accommodate their Arc with an AC plug and socket adapter that matches their countries electrical standard.
Yes, Sleep Mode is an energy saving feature in Arc.
Arc’s mobile application is available for download on both Android and iOS devices.
Yes, it can support an external hard drive up to 2 TBs (Terabytes) of storage
Powered by HTML5 Responsive FAQNavigate to the “Router” settings by selecting the tab on the right. In the Router menu, select “ Wi-Fi Mode”. This is where you can select the strength of your wireless signal. Choose between “Sleep Mode”, “Long-Range”, “Normal”, and “Off”.
Navigate to the “Router” settings by selecting the tab on the right. Select the “Intelligent Bandwidth” tab in the router menu. This is where you can select how you’d like to prioritize your bandwidth. Choose bandwidth prioritization for web browsing, gaming, and video streaming.
There is a little pinhole labeled “RST” located on the backside of the Arc. With a toothpick-like instrument, press the button located in the pinhole, and hold for 10-15 seconds. Next, power the device off and then back on again. Your router settings have now been reset.
Navigate to the “Router” settings by selecting the tab on the right. Click “Web Guide” in the router menu. Choose “Guest Wi-Fi”. Personalize the name of your guest’s network and enter a custom password in both fields.
Navigate to the “Router” settings by selecting the tab on the right. Next, select “Router State” and make sure that “Device Bind State” says “Success”. If it does not, then go to “Web Guide” and make sure the DHCP is connected. If the DHCP isn’t connected, then select “Connect” to reconnect to your router.
Make sure the “Globe” icon is highlighted in the upper right-hand corner. If not, navigate to the “Router” settings by selecting the tab on the right. Select “Web Guide” and ensure your DHCP is selected. If not, please select to connect.
Yes, Arc can be used as a wireless repeater or network access point.
Yes, Arc will require an internet service provider that will connect to the built-in router.
Powered by HTML5 Responsive FAQ Smart HomeIn order to connect your camera to your Arc, you must first ensure it is an IP camera, then follow the instructions provided with the camera to get it online. Next, select the “Smart Home” icon on the home screen. Then, select “Add New Device”, from here you are given the option add a camera to your Arc. Input the camera’s UID number in the appropriate field along with the corresponding password then select “Save”. You now have access to your camera’s feed.
Go to the “Smart Home” tab of the Arc. Select the room in which the light is located in. Scroll down to the type of device which are your “lights” in this case. Dim the light with the “Up” and “Down” keys on your remote or keyboard. The darkest setting starts at 0% and the brightest setting is at 100% .
In the upper right-hand corner on the home screen there is a “Gear” shaped-icon. Next, select “Arc Setting” and scroll down to “Reset Smart Home”. Once you’ve done that, select it, and your connected devices will be removed.
In the upper right-hand corner on the home screen there is a “Gear” shaped-icon. Next, select “Arc Settings”, and then scroll down to “Terminate Account”. This will delete all of your saved user data on the Arc.
In the upper right-hand corner on the home screen there is a “Gear” shaped-icon. Next, select “Arc Settings”, and then scroll down to “Unit settings”. You can now change the unit of temperature to Fahrenheit, Celsius, or Kelvin.
Selecting that icon will allow you to kill all background running applications as well clear the cache memory with one click of a button.
Yes, within the smart home tab of the Arc, it’s possible to setup smart devices and scenes on a scheduler.
Yes, Arc can be controlled via the device itself or the mobile X Home application available for Android and iOS devices.
Yes, Arc can be accessed remotely from anywhere from the “X Home” application.
Users can trigger their lights with smart motion sensors when setup in unison.
You will not receive a notification.
50 – 100 feet is the estimated Z Wave range that Z wave devices will function without experiencing issues.
Yes, lighting systems that are connected through the Arc can either be controlled by the smart hub or manually.
A smartphone is not required to control Arc, any android or iOS device, including a tablet, can control Arc through the mobile application.
Powered by HTML5 Responsive FAQ Home EnterainmentArc is compatible with a wide-variety of major entertainment services such as Netflix, Hulu, Xfinity etc. You will have access to the Matricom Store and all of its contents as well.
Yes, you will require an paid subscription to access some of entertainment features such as Netflix, Hulu, Xfinity and etc
Yes, if the source allows the movie to be downloaded.
Arc is 3D and 4K capable.
Great, Arc is 4K compatible with a frame rate up to 60 fps.
Yes, Android users can cast their mobile content to Arc and allow it to play on their Tv screen or monitor. For iOS devices, you can download third party applications that support AirPlay to project content through Arc.
Yes, Arc is capable of streaming and browsing content through browsers such as Chrome or Mozilla Firefox.
Yes, Arc will allow users to set parental controls on their children. Users can set time restrictions by the hour, and also supervise their WiFi signal on or off per connected device.
Yes, you can connect to wireless Bluetooth speakers.
The Arc supports Google Voice assistant to search the web without having to access your keyboard to search.
Arc supports HDMI/SPDIF hardware inputs.
Yes, Arc is capable of managing a surround sound system.
Yes, Arc comes with a mobile application that allows you to control the Arc from your smartphone.
Yes, Arc is compatible with those programs and many more.
Powered by HTML5 Responsive FAQ Energy ManagementIn the upper right-hand corner on the home screen there is a “Gear” shaped-icon. Select “Arc Settings”, and then scroll down to “Energy Management”. In “Energy Management”, you will see the option to adjust the type of “Currency” and “Price per KwH”.
Technically it has the capability to do so. However, each appliance will have to be plugged into a Z-Wave Smart energy monitoring plug for the Arc to pull the energy readings.
The Arc can give an accurate energy reading, but it varies on each device on how fast it delivers those readings.
Yes, within the smart home tab of the Arc, it’s possible to setup smart devices and scenes on a scheduler.
Yes, you can go into the energy management section of the device and view how much energy devices are using in real-time. However, this feature only works with devices that have built-in smart meters.
Yes, Arc is capable of processing energy usage in the form of a dollar amount. The device must have a built-in smart meter for this information to be available.
Powered by HTML5 Responsive FAQ Cyber SecurityIf your security score is below 5, then all you must do to figure out what’s wrong is select the “Security” icon in the home screen.
Then, by highlighting the score and selecting it, a pop-up window should open showing you the necessary steps to follow to improve your score. Make the appropriate changes to receive a better security score.
Select the “Security” icon located on the bottom right of the home screen and click “Total Threat Blockeds”. After doing so, a screen will pop-up with a list of the devices connected to your Arc’s network. To the right of this list, you will see a list of logged threats on your network. You can have an email copy of this report sent to you by pressing the “Menu” button on your Arc remote within this screen.
Select the “Parental Control” icon located on the bottom right of the home screen and enter your PIN. Click the “Web Supervision” box, and see what kind of web activity has taken place under any device.
Select the “Parental Control” icon located on the bottom right of the home screen and enter your PIN. Next, select the “Web Supervision” box. Here, you can see your devices and logged web activity. Click on a website located in the log to either block it or the entire category.
You can block a URL before your child visits an unwanted site. To do so, select the “Parental Control” icon, enter the PIN, and select “Blocked Websites” in the menu options. Click “Block New Website” and enter the URL and the device you’d like to restrict. Select the block button to confirm your actions an you’ve successfully blocked a URL.
The Arc uses a smart firewall to monitor and block any threats when a device visits an unsafe website. Click the “Security” tab to see more cyber security options. Select the device you want to view and click “ Attack Details” to find out more. Press the menu button twice on your Arc remote to send an email report.
Arc’s cyber security integration protects the device as well as your network from a variety of threats such as malware, adware and virus protection.
Any network threats reported by Arc can be viewed in the “Security” section on the device.
